maandag 11 februari 2013

Caring Trust pioneers innovative tool to improve standards for patients

Inspiratie beperkt zich niet alleen tot Nederland, we brengen ook nieuws, voorbeelden en ideeen uit de rest van de wereld over samen zorgen, manieren van wonen en zorgen en innovaties. 

South West Yorkshire Partnership NHS Foundation Trust has developed a new way of assessing and improving quality for people who use its community clinics. The nationally-recognised Essence of Care is used extensively throughout the NHS to improve the most basic and essential aspects of care, such as privacy and dignity.

Photograph shows occupational therapist
Linda Thompson (left) and community
 psychiatric nurse Larraine Whiteley.
South West Yorkshire Partnership NHS Foundation Trust, which provides mental health, learning disability and community services across Barnsley, Calderdale, Kirklees and Wakefield, has adapted this benchmarking tool for use in community clinics, which were not previously covered by Essence of Care. Larraine Whiteley, community psychiatric nurse, is part of the team responsible. She explains:

“Many  areas of the Trust, including learning disabilities and older people’s services, use Essence of Care already and we have seen the difference it can make to standards. Community clinics were seen as an area which could benefit from a more tailored benchmarking tool; the new benchmark now looks at standards within key headings including communication, privacy and dignity, the care environment and appointments and administration.

“The new benchmark will make a positive difference to the experience of people who use our community clinics. This is a way of raising quality and getting the patient journey right from the beginning.“Having completed the benchmarking tool, teams can start making changes straight away and patients will benefit from immediate and continual improvements to their care and environment.”

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